ORDER MANAGEMENT:

SAP:

• Setting up a new customer in coordination with Master Data teams to set up Sold to/Ship to/ Bill to etc.
• Managing customer credit limits
• Entry and execution of SAP order, return order, sample order
• Checking PGI, pick product batch and create shipment cost (SCD) and enter inland and freight forwarding fees, check shipment cutoff and keep updating the related stakeholders.
• Creating Delivery notes, shipment numbers, IOF, invoices
• Creating credit/debit notes
• Pulling MSDS, COA, TDS from SAP
• Checking Accounts receivables, credit limits
• Checking material availability and stocks
• Raising Quality complaints in Quality Management system

FUNCTIONAL & OPERATIONAL EXECUTION:

• Timely issuance of Indents and getting Customer PO’s. Order Management in SAP and taking care of delivery timing, special logistics/shipping needs, accurate order pricing.
• Interacts with customers to handle a variety of presales or post sales service functions
• Execution of customer requirements by coordinating with plant, logistics, and freight forwarder.
• Manage and supervise order, transportation, and check and verify shipment and Non- negotiable (NN) docs, Inventory management and logistics planning.
• Running Availability check (ATP) in sales order and coordinating with supply planning team across all exporting regions in US/EU/China/SG
• Managing meticulously the NM orders.
• Fresh/renewal of DEA documentation for NE customers.
• Sample Management in CRM.
• Coordinate with Global trade compliance team for correct HSN classification
• Set up of credit limits in consultation with commercial & credit teams
• Coordinating with credit managers for order release
• Checking shelf life ensuring proper communication on shelf-life queries

     REBATE/ COMMISSION PAYOUTS:

• Fresh/ renewal of Rebate/ commission agreements for all the customers and commission agents, Rebate/ Commission validation and submission, Making necessary accruals in place.

SUPPYCHAIN & LOGISTICS:

• Coordinating with all export regions for vessel booking and tracking to ensure smooth shipping operations, meet distributors / customers request ETA.
• Pulling shipping document like BL, COO, COA, MSDS, Invoice etc. from SAP and ensure checking of all documents before sharing to customer by email.
• Proactively track ETA's or changes, pre-alert sales & customer of potential issues (customs clearance etc.) and check with customer on actual receipt and satisfaction of goods.
• Checking airfreight cost with exporting regions Air Freight Forwarder directly or Logistics team.
• Working with AR Team for Accounts Receivables.
• Working with BDP US/ Europe/Singapore for hassle-free shipments & Documentation.
• Attending/managing weekly/biweekly calls with BDP & Plants to ensure quality service to customers.

SUPPORT TO AM:

• Customer communication on quality and supply related issue.
• Effectively communicate to the customer on ongoing basis including setting of expectations and resolution of supply-chain issues.
• Internal communication with Plant, other region customer care teams, Quality and Other internal function to fulfill customer need.
• Lead in resolving all order/delivery related customer issues including Rush orders, Credit blocks, Inventory allocation, Documentation delivery issues, Regulatory blocks.

CUSTOMER DATA MANAGEMENT:

• Ensure customer is set up for purchasing in SAP.
• Accountable for accuracy of accurate customer master data.
• Coordinate execution of special customer requests.

SAFETY & PERSONAL DEVELOPMENTS:

• To report any incidence to Facility Manager for investigation and records purpose.
• To remind Customer Application Specialist about the expiry dates of Audits carried for customer plants who use Nitro Methane.

This position is responsible for managing existing and new customer relationships.

Any graduate with experience in operations/Supply Chain/Procurement/Customer Service/ with knowledge of SAP is preferred

A minimum of 5-7 years industry experience in related field is preferred